How can we help you?
Help - Trusted Shops
Categories
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_ Frequently asked questions regarding our services
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My order All questions regarding your order at the online shop
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Buyer Protection All questions regarding your protections
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My Trusted Shops Account Look up and manage your Buyer Protection, reviews and personal data
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Trustmark All questions regarding certified shops
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Reviews All questions regarding the Trusted Shops customer reviews
- I haven’t received my order / I have only received part of my order
- How can I return my order after the withdrawal?
- I have authorised the parcel services to deliver a package in my absence and I can’t find it
- I haven’t received a return note from the online shop
- The online shop does not meet the indicated delivery time
- Warranty: wrong or damaged goods
- Which Trusted Shops Buyer Protection do I use?
- Trusted Shops Buyer Protection – what is it and what is the benefit for me?
- For how long is my Buyer Protection valid?
- How can I report a non-delivery or a non-refund?
- I have not received a confirmation e-mail for the Buyer Protection after the purchase
- How do I submit the documents necessary to support my refund application?
- What personal data does Trusted Shops process about me?
- For what purposes does Trusted Shops process personal data?
- What is the legal basis for Trusted Shops data processing?
- How does Trusted Shops receive information about my online purchases ?
- I have never signed up for the Trusted Shops Guarantee, why do I receive emails from Trusted Shops?
- Why do I receive review invites?