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Promoted articles Frequently asked questions regarding our services
My order All questions regarding your order at the online shop
Buyer Protection All questions regarding your protections
My Trusted Shops Account Look up and manage your Buyer Protection, reviews and personal data
Trustmark All questions regarding certified shops
Reviews All questions regarding the Trusted Shops customer reviews

I haven’t received any refund from the online shop

I haven’t received my order / I have only received part of my order

Which Trusted Shops Buyer Protection do I use?

Trusted Shops Buyer Protection – what is it and what is the benefit for me?

For how long is my Buyer Protection valid?

How can I report a non-delivery or a non-refund?

Cancellation and termination of the Buyer Protection PLUS

Your contact to us - Trusted Shops contact form

Enter several e-mail addresses

How can I check whether an online shop has been certified by Trusted Shops?

How can I leave a review?

How can I edit my review?