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Promoted articles Frequently asked questions regarding our services
My order All questions regarding your order at the online shop
Buyer Protection All questions regarding your protections
Trustmark All questions regarding certified shops
Reviews All questions regarding the Trusted Shops customer reviews

I have not yet received a refund after cancellation.

I haven’t received my order / I have only received part of my order

Which Trusted Shops Buyer Protection do I use?

Trusted Shops Buyer Protection - what is that and what does it do for me?

For how long is my Buyer Protection valid?

How can I report a non-delivery or a non-refund?

How can I check whether an online shop has been certified by Trusted Shops?

How can I leave a review?

How can I edit my review?

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