Buyer Protection

Buyer Protection - General Information

• Which Trusted Shops Buyer Protection do I use?
• For how long is my Buyer Protection valid?
• How can I report a non-delivery or a non-refund?

Buyer Protection PLUS - our paid service

• Buyer Protection PLUS - a fee-based service. What is the benefit for me?
• Upgrade Trusted Shops Basic to PLUS
• I have noticed a debit from Trusted Shops, but cannot allocate it.
• Cancellation and termination of the Buyer Protection PLUS

Buyer Protection Basic - a free service

• Buyer Protection Basic - a free service. What is the benefit for me?
• Cancellation and termination of Buyer Protection Basic

Buyer Protection - special cases

• Delivery date is outside the protection period
• Perishable goods
• How am I protected in case of insolvency?
• Protection of software products
• Travel and concert tickets/events protection

Privacy

• What personal data does Trusted Shops process about me?
• For what purposes does Trusted Shops process personal data?
• How does Trusted Shops receive information about my online purchases ?
• I have never signed up for the Trusted Shops Guarantee, why do I receive emails from Trusted Shops?
• Why do I receive review invites?
• Does Trusted Shops transfer my data to third parties?

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