How can we help you?
All questions regarding your protections
Buyer Protection conditions
- Which Trusted Shops Buyer Protection do I use?
- Trusted Shops Buyer Protection – what is it and what is the benefit for me?
- For how long is my Buyer Protection valid?
- How can I report a non-delivery or a non-refund?
- I have not received a confirmation e-mail for the Buyer Protection after the purchase
- Can I extend my protection?
Buyer Protection Activation and validity
- What personal data does Trusted Shops process about me?
- For what purposes does Trusted Shops process personal data?
- What is the legal basis for Trusted Shops data processing?
- How does Trusted Shops receive information about my online purchases ?
- I have never signed up for the Trusted Shops Guarantee, why do I receive emails from Trusted Shops?
- Why do I receive review invites?