How can we help you?
Buyer Protection
All questions regarding your protections
Buyer Protection - General Information
- Which Trusted Shops Buyer Protection do I use?
- I have not received a confirmation e-mail for the Buyer Protection after the purchase
- Trusted Shops Buyer Protection – what is it and what is the benefit for me?
- For how long is my Buyer Protection valid?
- How can I report a non-delivery or a non-refund?
- How do I submit the documents necessary to support my refund application?
Buyer Protection PLUS - our paid service
Buyer Protection Basic - a free service
Buyer Protection - special cases
- Delivery date is outside the protection period
- Goods have not been paid yet
- Return costs
- Registration depends on place of residence
- Perishable goods
- How am I protected in case of insolvency?
Privacy
- What personal data does Trusted Shops process about me?
- For what purposes does Trusted Shops process personal data?
- What is the legal basis for Trusted Shops data processing?
- How does Trusted Shops receive information about my online purchases ?
- I have never signed up for the Trusted Shops Guarantee, why do I receive emails from Trusted Shops?
- Why do I receive review invites?