In principle, you can cancel online orders within 14 days without stating any reasons. Please note that the online shop may provide for exceptions to the right of cancellation. Examples where exceptions may apply are:
- customised goods which are not prefabricated and for the production of which an individual choice by the consumer is decisive;
- Sealed articles whose seal has been opened or removed after delivery (e.g. hygiene articles or sound/video recordings);
- Goods that can spoil quickly and whose expiry date is quickly passed;
- Digital content, such as downloads, vouchers, etc.
You will find the relevant exceptions in the cancellation policy of the online shop with which you placed your order.
Furthermore, the right of cancellation only applies to consumers as defined in the German Civil Code (BGB), i.e. any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor to his self-employed professional activity.
If in your opinion the online shop wrongly refuses to accept your cancellation, please contact us so that we can work out a solution with the online shop.
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