The Trusted Shops Buyer Protection applies if a package holiday or an event could not be taken within the protection period and no legally permissible alternative is offered as the result of a definitive cancellation by the organiser.
The following are not covered:
- insolvency protection (e.g. if maximum liability limits are reached/exceeded). Such protection is solely subject to the travel insurance certificate.
- cases which are covered or can be covered by a travel cancellation insurance, the protection does not supplement such cover (e.g. reaching maximum liability limits or in the event of excesses); the travel cancellation insurance alone applies here.
- the refund of applicable cancellation fees or similar, provided that the online shop has ruled out the cancellation of the order.