Your Trusted Shops protection period is 30 days. If the delivery time for your goods exceeds the Trusted Shops protection period, you can cancel the order by sending an email to the online shop and submit a refund application through your My Trusted Shops account.
Otherwise, your Trusted Shops protection will be terminated after the specified period. In this case, a refund by Trusted Shops will no longer be possible. If you have any queries, we will be happy to assist you in communicating with the online shop.
For added peace of mind, you can extend your protection with Buyer Protection PLUS. This premium service offers extended coverage beyond the standard 30-day period. Discover more about this enhanced protection here.