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Help - Trusted Shops
My order
My order
All questions regarding your order at the online shop
Cancellation
I haven’t received any refund from the online shop
I would like to cancel my order
The online shop doesn’t accept my cancellation
How long can I cancel my order at the online shop?
Delivery
How can I return my order after the withdrawal?
I have authorised the parcel services to deliver a package in my absence and I can’t find it
I haven’t received a return note from the online shop
I haven’t received my order / I have only received part of my order
The online shop does not meet the indicated delivery time
Warranty: wrong or damaged goods
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Refund
The return shipping costs were not refunded
The shipping costs were not refunded
I haven’t received a full refund