How do I cancel this service?

Please send us an email with your wish to cancel to service@trustedshops.com.

Where do I find my invoice?

Do you use the chargeable Trusted Shops PLUS service and need the latest invoice? Simply click on this link and enter “PLUS Invoice” in the chat with our chatbot Trusty. It will arrange for the invoice to be sent to you immediately. How can I open a Buyer Protection claim?

How can I open a Buyer Protection claim?

Detailed information on how to report a non-delivery or non-refund can be found here. 

All about Reviews

Would you like to leave a review? Then please click here. If you would like to change your review, please click here. Do you have any further questions about your reviews? Then please click here.

TRUSTED SHOPS vs. Online Shops

At Trusted Shops, you have the option of protecting your order with the Buyer Protection, provided that the online shop is certified by us. Please see section 4 for more information on this subject. If you have any questions about your purchase, please contact the online shop where you placed your order. You can find the contact details of all certified online shops here.