Skip to main content
Submit a request
How can we help you?
Help - Trusted Shops
All questions regarding certified shops
Is the trustmark being misused?
What does a valid certificate look like?
What are the criteria used to certify an online shop?
What does the certification, i.e. the trustmark, mean?
Display and shop profile
How can I check whether an online shop has been certified by Trusted Shops?
What is the difference between the review system und the trustmark?
The online shop’s certificate is “disabled”
The trustmark can’t be clicked on