As a first step, please contact the online shop directly to find out the reason. There are also legitimate deductions in the refund of the purchase price:
- The online shop may charge you the return shipping costs in case of a cancellation. For details, please read here.
- Also, the online shop does not have to reimburse the additional shipping costs for premium delivery services.
In addition, there are exceptions to the right of withdrawal in certain cases.
If your concern is not resolved, please be sure to contact us via your Trusted Shops account before your Trusted Shops Buyer Protection expires.