There are several reasons why an online shop may not provide a full refund. Have you only cancelled part of your order? Does the online shop demand compensation in case of exchange or warranty?
We recommend that you ask the online shop with which you placed your order why you only received a partial refund.
If you have activated the Trusted Shops guarantee for your order, you can leave your feedback in your My Trusted Shops member area in case of dispute. To make sure that you don’t miss this deadline, you will receive an automatic e-mail notification before the guarantee expires.
You can find a list of certified online shops with their contact data here: