There are several reasons why online shops may fail to meet the indicated delivery times, ranging from problems connected with the delivery or the parcel services to high order volumes.
If you have any questions regarding your order, please always contact the online shop you have purchased from first. Of course, you also have the option to cancel your order before delivery, if you do not want to continue waiting for the delivery of the goods. In any case, please address your cancellation directly to the online shop and note possible exceptions to the right of cancellation.
You will always find the contact information on your order confirmation. A list of certified online shops and their contact details can be found here:
If your concern is not resolved, please be sure to contact us via your Trusted Shops account before your Trusted Shops protection expires. You can find instructions for doing so here.