Please note that Trusted Shops secures your orders with certified shops but does not process them.
Please contact the online shop to get information on the status of your order.
Use the shop search below to find the right contact person:
If you have activated the Trusted Shops guarantee, you will receive an e-mail in which Trusted Shops asks you to provide feedback on your order one week before the guarantee expires. If you haven’t received the goods by then, you can report this in your My Trusted Shops account.
The online shop will automatically receive a notification in which we ask them to inform you on the status of your order.