I haven’t received my order / I have only received part of my order

Please note that Trusted Shops secures your orders with certified shops but does not process them.

Please contact the online shop to get information on the status of your order.
Use the shop search below to find the right contact person:

If you have activated the Trusted Shops Buyer Protection, you will receive an e-mail in which Trusted Shops asks you to provide feedback on your order one week before the protection expires. If you haven’t received the goods by then, you can report this in your My Trusted Shops account.

The online shop will automatically receive a notification  in which we ask them to inform you on the status of your order.