There are several reasons why online shops may fail to meet the indicated delivery times, ranging from problems connected with the delivery or the parcel services to high order volumes.
If this happens, we recommend that you get in touch with the online shop first.
If you have secured your order by activating the Trusted Shops guarantee, we will send you an e-mail one week before it expires for you to provide feedback on the status of your order. If you report a problem, the online shop is automatically informed about it via our system and asked for their statement about the issue.
Of course, you may also cancel your order before delivery. If you wish to do so, please send your cancellation directly to the online shop.
You can find a list of certified online shops with their contact data here:
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