Every online shop undergoes a comprehensive audit process before being certified, i.e. before being awarded the Trusted Shops trustmark. Following a first audit, Trusted Shops sends the online shop a comprehensive report, in which areas for improvement are indicated. The online shop can only be awarded the trustmark upon compliance with all the Trusted Shops quality criteria.
The areas subject to audit include the online shop’s identity and accessibility, data protection and data security, cost transparency, delivery and payment, the ordering process, the processing of returns, and customer service in general.
Please click here for more details: https://www.trustedshops.eu/trustmark
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