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Help - Trusted Shops
Buyer Protection
Buyer Protection - General Information

Buyer Protection - General Information

Discover the benefits of the Trusted Shops Buyer Protection.

Which Trusted Shops Buyer Protection do I use?
Trusted Shops Buyer Protection – what is it and what is the benefit for me?
For how long is my Buyer Protection valid?
How can I report a non-delivery or a non-refund?
How do I submit the documents necessary to support my refund application?