Money-back guarantee

My personal Trusted Shops Account

• How can I change my e-mail address?
• Can I merge different user accounts?
• What is my personal account there for?
• How do I get to my personal profile?

Guarantee conditions

• How can I report a non-delivery or a non-refund?
• What does the guarantee cover?
• For how long is my guarantee valid?
• How can I subsequently activate a guarantee?
• How do I submit the documents necessary to support my refund application?

Activation and validity

• Warranty: Replacement, repair, and exchange
• Protection of software products
• Protection of travels