Money-back guarantee

Guarantee conditions

• For how long is my guarantee valid?
• How can I report a non-delivery or a non-refund?
• What does the guarantee cover?
• How can I subsequently activate a guarantee?
• How do I submit the documents necessary to support my refund application?

My personal Trusted Shops Account

• How can I change my e-mail address?
• Can I merge different user accounts?
• What is my personal account there for?
• How do I get to my personal profile?

Activation and validity

• Warranty: Replacement, repair, and exchange
• Protection of software products
• Protection of travels

Privacy Centre

• What personal data of mine does Trusted Shops process?
• For what purposes does Trusted Shops process personal data?
• What is the legal basis for Trusted Shops data processing?
• How does Trusted Shops receive information about my online purchases ?
• I have never signed up for the Trusted Shops Guarantee, why do I receive emails from Trusted Shops?
• Why do I receive review invites?

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