Every certified online shop in which a purchase is made initially transmits the hash value of a buyer's email address to Trusted Shops in an encrypted form. The hash values of all registered buyer protection customers are stored in our database and after each purchase we conduct a check to see whether the hash value is known to us. If we have such information, i.e. the email address corresponds with a Guarantee account, the purchase will be automatically covered by the Trusted Shops Guarantee.
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