You will usually receive a review reminder by e-mail after placing an order with an online shop with the Trusted Shops trustmark. This e-mail contains a clickable link that takes you to the review form. In the form, you can award stars for your purchase in general and different categories and write a short comment with a maximum of 400 characters. Please enter the order reference and your e-mail address if these fields haven’t been prefilled. You can now submit your review by clicking on “Rate now”.
After submitting a review, you may receive an e-mail containing a link you need to click on to confirm it.
If you don’t receive any review reminder, but have activated the Trusted Shops guarantee, you can also review your purchase by logging in to your My Trusted Shops account. Click on the order for which you have activated the guarantee at “My orders” and then on “Review shop”.
If you have neither received a review reminder nor secured your purchase by activating the guarantee, Trusted Shops would be happy to send you a review link. Just send us an e-mail at email@example.com.