Your cancellation must be addressed to the online shop with which you have placed your order.
Generally, for a cancellation to be valid, the consumer must file it on time. The statutory cancellation period is 14 days after receiving the order. The decisive factor for the start of the period is when the goods reach the so-called “recipient’s sphere of influence”. Thus, an ordered product is already within the control of the consumer, even if he refuses to accept the delivery and instructs the supplier to take the product back. A refusal of acceptance is therefore not a sufficient cancellation.
Exceptions to this rule are, for example:
- in case of one order including several goods that are delivered separately: The 14 days after delivery are counted from the receipt of the last goods.
- for orders of goods delivered in several partial deliveries or pieces (e.g. kitchen): The 14 days after delivery are counted from the receipt of the last piece.
- regular deliveries of goods over a specified period of time (e.g. subscription deliveries): start with receipt of the first goods
- for water, gas, electricity, or district heating supply contracts as well as digital content that is not on a physical data carrier: The 14 days after delivery are counted from the conclusion of the contract.
You can find a list of certified online shops with their contact data here: