In rare cases, it may happen that you are not offered or can’t activate a guarantee for your purchase at a The guarantee can be booked up to 3 days after placing an order by clicking on “Add guarantee” in your My Trusted Shops account.
If you have troubles with this or you can’t find the online shop in the drop-down list, you can also forward your complete order confirmation e-mail to the following e-mail address up to 30 days after placing the order: firstname.lastname@example.org.
You will then automatically receive a confirmation of the guarantee.
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