If you have received a refund confirmation from the online shop, it usually takes up to 5 working days for you to arrange it. If it takes longer, contacting the online shop again can help.
Here you can find the contact details of the online shop you placed an order with:
In case of dispute, Trusted Shops is of course at your side. Is your order covered by an active guarantee? In your member area My Trusted Shops you can report a non-refund at “Guarantee”. After you have submitted the necessary documents, we will take care of the further steps for you.