Please note that electronic services are generally excluded from the 14-day right of cancellation. After receipt of the goods, a refund can only take place as a gesture of goodwill on the part of the online shop.
Software products are usually delivered by e-mail or download. The Trusted Shops Buyer Protection can only be claimed if you don’t receive the purchased software.
For technical problems, such as activation problems, please contact the online shop’s support directly.
You can find a list of certified online shops with their contact data here: